Our phone lines are currently very busy, but please rest assured that we are here for you.
There are a number of ways you can get in touch with us.
Call our advice line to book your consultation: available every day, 7AM to 6PM. We are here for you.
At MSI Reproductive Choices, we are here for you and there are a number of ways you can contact us.
You can also book a consultation online via our online form but this is for abortion consultations only.
When you submit the form, we will check that you are eligible for treatment with MSI and within 48 hours we will send you a SMS or email (based on the preference you will indicate in the form) to confirm the exact date and time of your consultation.
If you are not ready to make a call, or if you're worried about your privacy, you can choose to live chat with an advisor.
The live chat is available Monday-Friday, 8AM - 6PM, and Saturday-Sunday, 8AM-4PM, on this website.
To visit our clinics, you will need to have an appointment. You can call us to book your consultation: our booking line is available everyday, 7AM to 6PM.
England, Scotland and Wales: 0345 300 8090
Northern Ireland: 0333 234 2184
Republic of Ireland: 1 800 849 091
International: +44 (0) 1454 457 542
If you're considering a vasectomy, you can call our dedicated line on 0345 300 0212.
If you you need support after your treatment, we’re here to help. Call our dedicated aftercare line on 0345 122 1441 for a confidential chat with one of our nurses.
It's available 24 hours a day, 7 days a week.
You can also check out our FAQs for more information. If you can't find what you need, there is an option to fill out a contact form. We endeavour to reply within 48 hours.
As a client, you can request access to, or copies of your health record(s), this includes scans or personal data we hold as part of your records. The right of access, commonly referred to as 'Subject Access', gives individuals the right to obtain a copy of their personal data as well as other supplementary information. Click on the link to read more about how you can make a 'Subject Access' Request (SAR) and fill out a form.
Your opinion and suggestions are extremely important to us. We will make sure your comments are directed to the appropriate team, and reviewed as part of our commitment to continually improving our services. We monitor and audit all responses, and produce an annual report. All feedback will be anonymous.
There are a number of ways to give us your feedback:
This will be given to you before leaving our centre or clinic.
Please call us and let us know your feedback.
Please email services@msichoices.org.uk to let us know your feedback.
Please note that if you're GP or a healthcare professional and want to refer one of your patients you will need to email: MSI.admin@nhs.net
We welcome those who'd like to find out more about MSI Reproductive Choices to get in touch with our support office.
For general information, enquiries and tenders you can contact our office by phone, post or social media. We will do our best to respond to all enquiries as soon as possible.
If you're looking for more information about working with us, we suggest visiting the careers section of the website.
MSI Reproductive Choices
1 Conway Street
Fitzroy Square
London
W1T 6LP
Facebook: @MSIchoicesUK
Twitter: @MSIchoices
Instagram: @MSIchoices
Linkedin: /MSI Reproductive Choices UK
If you would like to make a complaint about any aspect of the service or care you have received, there are a number of ways to do so:
This will be given to you before leaving our centre or clinic.
Please call us and let us know that you wish to make a complaint.
Your call will be transferred to the treatment centre within working hours to speak with the Manager or a Supervisor. A record will be made of your complaint and the Manager or Supervisor will investigate with the team members concerned.
Depending on the nature of the complaint you may be asked to put this in writing, for ease of investigation. If your complaint cannot be resolved at the time of the initial telephone call you will be contacted either by telephone, or in writing, once the investigation has been completed.
Your complaint will be handled by the Head of Customer and Quality Services, who will begin an investigation with the relevant centre or clinic Manager. A written response will be sent to you. We aim to respond within 20 working days.
Please address your letter to:
Head of Quality and Customer Services
MSI Reproductive Choices
1 Conway Street
Fitzroy Square
London, W1T 6LP
Alternatively, you can send an email to: quality.customerservice@msichoices.org.uk
If you are not satisfied with the response you receive, you can appeal within 20 working days of the final written response sent to you. All case notes will be reviewed and we will send you a response.
This will form part of an NHS complaint process. You can get details for your local clinical commissioning group from your local authority or you can find them online at: www.nhs.uk.
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